At DF CiCi Hair, we provide reliable international shipping services for wholesalers, distributors, salons, retailers, and other business customers. Our goal is to ensure that every wholesale order is processed carefully, packaged securely, and delivered as efficiently as possible.

1. Order Processing Time

Processing time depends on the product type, order quantity, customization requirements, and current production schedule.

  • In-stock products: usually processed within 3–7 business days
  • Customized or private-label orders: usually processed within 7–20 business days
  • Large-volume production orders may require additional time

The estimated production and delivery schedule will be confirmed before payment or after the final order details are approved.

Business days do not include weekends or public holidays.

2. Minimum Order Quantity

DF CiCi Hair is a B2B wholesale supplier. Our minimum order quantity starts from 5 units per order.

The MOQ may vary depending on the product style, hair length, color, texture, packaging, logo customization, and other requirements. Please contact our sales team for the specific MOQ of your selected products.

3. Shipping Methods

We offer several international shipping options depending on the destination, order size, delivery requirements, and customer budget.

Available shipping methods may include:

  • DHL
  • FedEx
  • UPS
  • Air freight
  • Sea freight
  • Other international logistics services

Express shipping is generally recommended for samples and small wholesale orders. Air or sea freight may be more suitable for larger bulk orders.

Our team will recommend an appropriate shipping solution based on your order.

4. Estimated Delivery Time

Estimated delivery times after shipment are generally:

  • Express shipping: 3–7 business days
  • Air freight: 7–15 business days
  • Sea freight: 20–45 business days

These delivery times are estimates only. Actual delivery times may be affected by customs clearance, destination country, local logistics, weather conditions, peak seasons, carrier delays, or other circumstances beyond our control.

5. Shipping Costs

Shipping costs are calculated according to:

  • Destination country or region
  • Order quantity
  • Package weight and dimensions
  • Shipping method
  • Delivery speed
  • Customs and local logistics requirements

Shipping charges will be confirmed before the order is finalized. Unless otherwise agreed in writing, shipping costs are not included in the product price.

For large wholesale orders, please contact us for a customized freight quotation.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless otherwise agreed, the buyer is responsible for:

  • Import duties
  • Customs taxes
  • VAT or local sales taxes
  • Customs clearance fees
  • Brokerage or handling fees
  • Providing the required import documents

DF CiCi Hair is not responsible for delays caused by customs inspections or incomplete import documentation provided by the buyer.

Customers should confirm their local import regulations before placing an order.

7. Shipping Address

Customers must provide a complete and accurate shipping address, including:

  • Company or recipient name
  • Street address
  • City
  • State or province
  • Postal code
  • Country
  • Contact person
  • Valid telephone number

Please check all shipping information carefully before confirming your order.

Address changes must be requested before the order is shipped. Once the package has been handed over to the carrier, the shipping address may not be changed.

DF CiCi Hair is not responsible for delivery failure, additional charges, or package loss caused by an incorrect or incomplete address provided by the customer.

8. Order Tracking

After your order has been shipped, tracking information will be provided by email, WhatsApp, or another agreed communication method.

Tracking information may take 24–72 hours to update after shipment.

For air freight or sea freight orders, our sales team will provide the relevant shipping documents and logistics updates.

9. Packaging

All products are inspected and securely packaged before shipment.

Packaging methods may vary depending on:

  • Product type
  • Order quantity
  • Hair length
  • Shipping method
  • Private-label requirements

We support customized packaging, logo labels, hang tags, boxes, bags, and other private-label services. Additional costs and production time may apply.

10. Delivery Inspection

Customers should inspect all packages immediately after delivery.

Before signing for the shipment, please check whether the outer packaging is damaged, opened, wet, crushed, or otherwise abnormal.

If visible damage is found, please:

  1. Take clear photos or videos of the package.
  2. Inform the delivery carrier immediately.
  3. Keep all original packaging materials.
  4. Contact DF CiCi Hair within 3 business days of delivery.

Claims submitted without photos, videos, shipping labels, or other supporting evidence may not be accepted.

11. Lost, Delayed, or Damaged Shipments

Once an order has been transferred to the shipping carrier, delivery is managed by the carrier.

If a shipment is delayed, lost, or damaged during transportation, DF CiCi Hair will assist the customer in contacting the carrier and submitting a claim.

However, we are not responsible for delays caused by:

  • Customs clearance
  • Incorrect shipping information
  • Unpaid import duties
  • Natural disasters
  • Severe weather
  • Strikes
  • Transportation disruptions
  • Government restrictions
  • Peak-season congestion
  • Other events beyond our reasonable control

Compensation for lost or damaged shipments will be determined according to the carrier’s investigation, shipping insurance terms, and applicable logistics policies.

12. Shipping Insurance

Shipping insurance may be available for eligible orders.

For high-value or large-volume wholesale orders, we recommend purchasing shipping insurance. Please contact our sales team before shipment if insurance is required.

Additional insurance fees may apply.

13. Partial Shipments

Large orders may be shipped in multiple packages or separate batches.

This may occur when:

  • Products have different production schedules
  • Some items are in stock and others require production
  • Package size or weight exceeds carrier limits
  • Partial shipment is requested by the customer

Any additional shipping costs will be confirmed with the customer before dispatch.

14. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect address, unpaid customs charges, failed delivery attempts, or incomplete import information, the customer may be responsible for:

  • Return shipping costs
  • Re-delivery charges
  • Customs charges
  • Storage fees
  • Other carrier-related expenses

Original shipping fees are generally non-refundable.

15. Contact Us

For shipping quotations, delivery schedules, bulk order logistics, or tracking assistance, please contact us before placing your order.

We recommend confirming the shipping method, estimated delivery time, customs requirements, and total logistics cost with our sales team before making payment.

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